1. My product arrived damaged. How do I get a replacement or a refund?
All ZhēnSpa products are backed by a 100% money back guarantee. Please visit our Returns & Exchanges page at: Returns and Exchanges under Customer Care for details on how you can obtain a replacement or refund.
2. When will backordered items be available?
We are sorry for any inconvenience a backorder may have caused. We are working diligently to restock these items in a timely manner. If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1.888.876.ZHEN (9436) and we will be happy to assist you.
3. Does ZhēnSpa offer gift certificates?
Yes we do! To make gift giving convenient we allow you to purchase an eGift certificate in any denomination starting at $25 up to $500. The gift certificates do not have an expiration date and can be used multiple times until the full value of the certificate is used. To track the value remaining on the gift certificate the recipient can log into their account and view a record of purchases and the remaining dollar value.
4. How do I order/redeem a gift certificate?
To order a gift certificate log into your account and click on the link located on the right side of the screen labeled gift certificates, select a dollar amount, and add to the cart to checkout. You may also contact customer service at 1.888.876.ZHEN (9436) between the hours of 9:00AM MST and 4:00PM MST and order an eGift certificate directly from one of our customer service reps.
To redeem an eGift certificate, enter the gift certificate code at the bottom of the checkout screen and click apply. When the total amount of your order exceeds the total value on your ZhēnSpa eGift Certificate, your credit card will be charged the remaining balance. All of the value on your eGift Certificate will be used first before any amount is charged to your credit card.
eGift certificates are delivered via email and the sender's name and email address are included for the recipient. There is no charge for email delivery. For shipments that contain eGift certificates and other items, shipping and handling charges will be based upon the amount of the merchandise purchased. eGift certificate amounts are not included in the calculation of shipping and handling charges.
Refunds for returned items that were paid for with an eGift certificate will be credited back as an eGift certificate.
If your eGift Certificate is lost or stolen please contact us at 1.888.876.ZHEN (9436).
5. Does ZhēnSpa offer gift wrapping?
We offer seasonal gift wrap exclusively to our ZhēnSpa members. It's just one more incentive to register as a ZhēnSpa member, so if you haven't already signed up now is the time. You’ll receive notification of upcoming promotional dates for this exclusive offer via email throughout the holiday season to make holiday shopping even more convenient.
6. Does ZhēnSpa sell my information to other parties?
We respect your privacy and do not sell any customer information to third parties. Please refer to our Privacy Policy for more information.
We do not test any of our products or ingredients on animals.
8. Who is ZhēnSpa's press contact?
For all press related inquiries please email our Press Department.
We will occasionally offer product samples of new or existing products with purchases or as a special promotional offer for our ZhēnSpa members. Look for product sample offers with a purchase on our website or sign up as a ZhēnSpa member to receive special offers via email.
10. My skin was irritated by a ZhēnSpa product? Who do I contact?
We apologize in advance if you believe you have experienced a skin reaction as a result of using our facial products. Feel free to contact us by Live Chat Online, email Customer Service or call our customer service agents at 1.888.876.ZHEN (9436) with any of your concerns or questions. All of our products are backed by a 100% satisfaction guarantee. We will gladly return or exchange product you believe caused the reaction. Visit our Returns & Exchanges page for more information and details on our return policy.
You may submit your order via telephone at 1.888.876.ZHEN (9436). Our customer service representatives are available Monday-Friday, between the hours 9:00am MST-4:00 pm MST.
14. Do you accept international orders?
At this time we are only able to accept orders and ship packages to the USA and Canada by Fed Ex and USPS. We apologize for any inconvenience.
15. How do I check on an order I have placed?
For questions regarding the status of your order, registered members with an account may sign in to My Account to view Order Status. If you do not have an account set up, then please contact our customer service representatives by email or at 1.888.876.ZHEN (9436). Please include your order number with all inquiries.
Add your valid offer code after you have added products to your shopping cart and upon checkout. Enter your code in the box labeled coupon code located directly above the section for gift certificate payment.
17. What are my payment options?
ZhēnSpa accepts the following credit cards:
American Express, Visa, MasterCard, and Discover.
We also accept ZhēnSpa gift certificates.
We're sorry, but we do not accept the following methods of payment:
CODs, personal checks, money orders, credit cards with billing address outside the United States or Canada, or layaway.
Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
18. Does ZhēnSpa have an Affiliate Program?
Yes. For more information about our Affiliate Program or to sign up as a new affiliate please visit our Affiliate program page for more details. |
