Call 1-888-876-ZHEN (9436) or contact a customer service agent through our LiveAgent to place your auto-ship order.

Call 1-888-876-ZHEN (9436) or contact a customer service agent through LiveAgent to cancel your monthly auto-ship account.

Unfortunately at this time we are unable to process cancellations online.  It will be a service we offer in the near future.  Until then you can contact a customer service agent at 1-888-876-ZHEN (9436) or through LiveAgent during regular business hours to cancel your monthly auto-ship account.

Multiple auto-ship packages can be processed to your account if your household has more than one individual interested in participating in the program, or if you'd like to use multiple serums and masks each month and want to take advantage of the 40% auto-ship savings.

Yes.  We require five business days notice to process a cancellation on your account.  If you miss the five day cutoff period, your account will be charged for that month's auto-ship package and the cancellation will become active for the next month's auto-ship withdrawal.  All of our products are backed by a 100% money back guarantee.  Please view our Return & Exchange policy if you do not intend to keep your auto-ship purchase.

In order to keep things simple, we designed our monthly auto-ship program around the packaging.  Our Dermocapsule serum lasts a month, and our recommended weekly mini-spa facials require one treatment mask per week.   If we find enough of our customers request larger auto-ship packages, we'll gladly look into expanding our offering to include multiple months worth of products.

Unless your serums and masks are backed up by several months, they won't go bad.  In fact, our proprietary Dermocapsules are designed to prevent degradation by protecting the active ingredients from light, air, and oxidation to increase their effectiveness.  A few tips to help maintain their effectiveness:

• Keep them away from direct sunlight
• Don't expose them to varying and extreme temperatures
• USE THEM!  They're not effective if they sit in your drawer and never make it onto your skin

That's the beauty of the auto-ship program.  Each month you're guaranteed to get your products when you need them.  Each package is based on what the average person uses each month.  One treatment mask per week for your mini-spa facial, and one Dermocapsule serum for use twice a day every day to meet your specific needs and create glowing healthy skin.

If you choose to incorporate multiple serums into your routine or want to use a treatment mask more than once a week, it's easy to order additional products online separate from your auto-ship account.  If you want to benefit from the 40% auto-ship savings, add more than one auto-ship package to your account.  There is no limit on how many packages you can order, and it's easy to change your auto-ship orders to add or remove packages.

If you aren't going through the products on a monthly basis then you probably aren't consistently using the recommended amount.  Each Dermocapsule serum contains just enough serum to meet your skin's needs when incorporating it into your daily routine. 

For optimal results you should remember to apply two or three pumps of the serum twice a day before your moisturizer.  On the flip side, if you run out of your serum before the end of the month, then you're most likely using too much.  You'll see the same results by following the recommended usage as you will by using more than the recommended amount.  In fact, sometimes you can aggravate your skin if you use too much of a product.  So stick to the recommended usage instructions and schedule and you're skin will benefit.

Guaranteed beautiful skin.  It's too easy to forget to replenish in time, and your skin suffers.  With auto-ship it's one click and you're done.  You're guaranteed to never run out and let's face it, isn't your lack of me-time and stress from having too much to do in a day one of the reasons you started using the products in the first place? Why risk missing out on your relaxing weekly facial by adding another item to your list of things to remember to do each month? 

Aside from the obvious advantage of crossing off one more task on your do-to list, you'll save some serious cash by locking in up to a 40% savings over the individual retail price.  So if a relaxing spa facial doesn't reduce your stress, saving money will.